Privacy policy.

1. Who is responsible for your data

QPADEL SPORTS & RECREATIONAL CLUB LLC (Europadel & Pickleball), Dubai Investment Park 1 (DIP 1), Plot 598-389, Dubai, United Arab Emirates, is responsible for the personal data described in this policy. We follow the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Questions or requests: [email protected] · +971 52 539 2908

2. What we collect

• Contact details: your name, email address and mobile or WhatsApp number.
• Booking and membership details: what you booked, when, which court, equipment hire, your membership plan, member number and booking history.
• Payment records: amounts, payment method type and payment status. Card and Apple Pay details are handled by Stripe; we never receive your full card number.
• Register-interest forms: the sport you want to play, when you are usually free, the area you live in, and whether you want launch updates.
• Messages: what you send us by WhatsApp, email or phone.
• On this website: your account, sign-in and bookings are stored in your own browser so the site remembers you. We do not use advertising or tracking cookies.

3. How we use it

• To take and manage your bookings, memberships and coaching sessions, and to send confirmations and reminders.
• To take payments and issue refunds.
• To contact you about your booking, for example if a court changes or a session is cancelled.
• To send launch news, offers and event invitations, only if you have agreed. You can opt out at any time.
• To run, secure and improve the club and this website, and to meet our legal, tax and accounting obligations.

4. Our legal reasons

• Contract: we need your details to provide the booking or membership you asked for.
• Consent: for marketing messages and register-interest updates. You can withdraw consent at any time.
• Legal obligation: keeping financial records and responding to lawful requests from authorities.
• Legitimate interests: running the club safely and preventing misuse, balanced against your rights.

5. Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the club, under appropriate safeguards:

• Banks and payment service providers such as Ziina, Stripe and Network International, to process card, Apple Pay and other payments and refunds.
• Google (Google Workspace and Google Sheets) for our booking records and emails.
• Cloudflare for hosting this website.
• WhatsApp (Meta) when you message us or we reply to you there.
• Professional advisers, and government or regulatory authorities where the law requires it.

6. International transfers

Some of these providers store data on servers outside the UAE. Where this happens, we rely on providers with recognised security standards and contractual protections, as permitted under UAE data protection law.

7. How long we keep it

• Booking, membership and payment records: for at least five years, to meet UAE accounting and tax requirements.
• Register-interest forms: up to 24 months, or until you ask us to delete them.
• Marketing preferences: until you opt out.
• Information stored in your browser stays there until you sign out or clear your browser data.

8. Your rights

You can ask us to:

• see the personal data we hold about you;
• correct anything that is wrong or incomplete;
• delete your data, where we no longer need to keep it by law;
• restrict or object to how we use it, including for marketing;
• withdraw your consent at any time;
• receive a copy of your data in a common format.

Email [email protected] and we will reply within 30 days. If you are not happy with our response, you can contact the UAE Data Office.

9. Security

We protect your data with access controls, secure connections (HTTPS) and trusted providers. Staff can only see the information they need to do their job. No system is completely secure, so please tell us straight away if you think your details have been misused.

10. Children

Our online services are for adults. Bookings for players under 18 must be made by a parent or guardian, who provides their own contact details.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.